Online Purchases: Return Policy

We hope you love your purchase, but if you're not satisfied, you can return your online order within 30 days.

To be eligible for a return your item must be unused and in the same condition that you received it and must include any original packaging.

Start your return by accessing your account here

Refunds - Online

Once your return is received we will process your refund. Items must meet the return conditions to be fully refunded.

Late or missing refunds - Online

Refunds may take some time depending on your bank and Shopify. Please wait 3-5 business days before contacting your credit card company or bank. If you need help please contact us at support@upperparkclothing.com.

Exchanges - Online

We do not offer online exchanges. If you are not happy with your purchase, please return the item and repurchase the correct size or style.

Return To Our Store - Online

Items purchased from online may also be returned to the Upper Park retail store. You can find us at 122 West 3rd Street, Chico CA 95928.

Returning Wholesale Orders

Items purchased wholesale can be returned within 30 days of purchase for a full refund. Please contact support@upperparkclothing.com if you wanting to return your wholesale order. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging with all tags. Upper Park will not cover the shipping fees. If items are lost in mail or for any reason Upper Park does not get receive the returned goods, we will not provide a refund.

In-store Purchases: Return Policy

We only offer refunds on the same day as original purchase. After that, we can offer you an exchange or store credit for your original purchase amount. If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange or store credit.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the original receipt or proof of purchase.

Unacceptable Conditions For Exchanging:

• Items sprayed with any fragrance
• Items with animal hair on them
• Items showing any signs of use
• Items showing signs of washing
• Discontinued items
• Items on sale
• Drinkware

Refunds (in-store same day purchase only)

Once your return is received and inspected, we can give you a refund through our system. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items on Sale

Sale Periods

Item sold outside of a sales period window cannot be sold at the previous discount. Purchaseed items during these periods qualify for the sale prices.

Sale Items (if applicable)

Only sale items that have the same SKU can be equally exchanged. That is, only exchanges for another size qualify for equal exchanges if the item was originally purchased on sale. If exchanging an item sold on sale for another SKU marked at full price then the item no longer qualifies for the sale and the remaining balance must be paid.

Items Exempt From Returning and Exchanging

Perishable goods such as food, flowers, plants, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Items marked as or sold as "Clearance" and/or "Final Sale"